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Moving Forward with Forge: How Advanced Portal Reports Just Got Better

3 weeks ago

Recently, our team completed a major upgrade of our flagship app, and we’re excited to shar...

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Self-Service in ITSM Is Broken (And Itʼs Not the Chatbotʼs Fault)

5 months ago

Self-service isn't failing because of your chatbot. It's failing...

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Youʼve Built a Great Knowledge Base. Now What?

5 months ago

Your knowledge base deflects cases, but what happens when teams n...

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From Submission to Resolution: Empowering End Users with Real Time Insights...

5 months ago

Give JSM users the operational insights they need beyond basic st...

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