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Advanced Portal Reports for JSM

Transform JSM into a self-service reporting center

Give customers the resolution transparency they expect with effortless self-service reporting. Save time, reduce overhead, and boost visibility.

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JSM is missing the last
mile of self-service

While Jira Service Management provides self-service knowledge bases and AI agents, customers still rely entirely on agents for SLA performance updates and reporting. This lack of resolution transparency affects both service teams and end users. Here’s how.

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Agents and customers lose precious time

Agents burn hours manually finding the right data and generating reports while customers are in the dark waiting fo a report they needed yesterday.

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cost

Licensing costs and agent overhead rise

The complete reliance on agents for status reporting places additional financial strain on teams navigating the challenges of rising costs.

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quality

The quality of service and reporting plateau

Reporting limitations hold service teams back from delivering higher quality support, while customers lack the data they need to improve their businesses.

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Close the last mile of self-service
with Advanced Portal Reports

With Advanced Portal Reports, JSM customers can instantly access key metrics, track SLA performance, and generate customizable, exportable reports with zero learning curve.

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A powerful reporting portal for JSM customers

Admins can display hand-picked requests and data for customers to easily self-serve, whether it’s SLA performance monitoring, reporting, or exporting to PDF and Excel, directly in the Customer Portal at any time.

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Make request data visible at every glance

Anticipate customers’ needs by exposing additional custom fields in each request to keep customers informed. Every type of field is available: Time to resolution or first response, linked issues, assignees, URLs, updated and resolved date, and more.

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Share data that matters without risk and confusion

In just a few clicks, admins can choose which projects can access the Advanced Requests Portal, control which specific fields to display in Jira service desk customer portal reports and portal requests, and enable exports for specific projects only.

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Never leave your JSM customers in the dark again

Discover how easy it is to create a powerful self-service reporting portal within the Jira Service Management Customer Portal.

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Resolution transparency makes work better for every team

JSM as a self-service reporting center boosts operational efficiency and unlocks new possibilities for Dev, IT Ops, and business teams in any industry.

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processes

JSM admins can streamline service processes

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Easily accessible data for management or external customers means fewer tickets, reduced agent effort, zero intensive training, and no unnecessary Jira seats.

end-users

End users can self-serve instantly and intuitively

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Users can easily find and organise the precise data they need in a presentable format, and share them to stakeholders outside of JSM without any handholding.

teams

Teams in any industry can deliver curated support

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IT service teams, customer success managers, HR managers, call center agents can tailor the customer portal experience to customers in IT, banking, insurance, and more.

satisfaction

Service team leads can boost customer satisfaction

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Manage customer expectations by providing them with effortless, real-time visibility on SLA performance, such as where their request is prioritized relative to others.

clients

Solution Partners can better empower clients

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Advanced Portal Reports closes JSM's self-service gaps, making it a more complete service management platform for migrating customers to adapt easily.

At the same time, high data visibility and effortless reporting empowers customers to drive measurable improvements to KPIs without guesswork.

Service teams love
Advanced Portal Reports

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Almost perfect. I really like the idea. Easy to configure, flexible and easy to use for customers.

Jira Administrator

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At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.

Ilaria Faedo

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Really useful app, maybe the best one for Jira Service Management we have tried so far. Strongly recommend it.

Valentina Dinova

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Ready to transform JSM into a
self-service reporting center?

Empower your customers to self-serve with Advanced Portal Reports
for Jira Service Management. Try it today.