JSM is missing the last
mile of self-service
While Jira Service Management provides self-service knowledge bases and AI agents, customers still rely entirely on agents for SLA performance updates and reporting. This lack of resolution transparency affects both service teams and end users. Here’s how.
Agents and customers lose precious time
Agents burn hours manually finding the right data and generating reports while customers are in the dark waiting fo a report they needed yesterday.
Licensing costs and agent overhead rise
The complete reliance on agents for status reporting places additional financial strain on teams navigating the challenges of rising costs.
The quality of service and reporting plateau
Reporting limitations hold service teams back from delivering higher quality support, while customers lack the data they need to improve their businesses.
Close the last mile of self-service
with Advanced Portal Reports
With Advanced Portal Reports, JSM customers can instantly access key metrics, track SLA performance, and generate customizable, exportable reports with zero learning curve.
A powerful reporting portal for JSM customers
Admins can display hand-picked requests and data for customers to easily self-serve, whether it’s SLA performance monitoring, reporting, or exporting to CSV and Excel, directly in the Customer Portal at any time.
Make request data visible at every glance
Anticipate customers’ needs by exposing additional custom fields in each request to keep customers informed. Every type of field is available: Time to resolution or first response, linked issues, assignees, URLs, updated and resolved date, and more.
Share data that matters without risk and confusion
In just a few clicks, admins can choose which projects can access the Advanced Requests Portal, control which specific fields to display in Jira service desk customer portal reports and portal requests, and enable exports for specific projects only.
Resolution transparency makes work better for every team
JSM as a self-service reporting center boosts operational efficiency and unlocks new possibilities for Dev, IT Ops, and business teams in any industry.
JSM admins can streamline service processes
Easily accessible data for management or external customers means fewer tickets, reduced agent effort, zero intensive training, and no unnecessary Jira seats.
End users can self-serve instantly and intuitively
Users can easily find and organise the precise data they need in a presentable format, and share them to stakeholders outside of JSM without any handholding.
Teams in any industry can deliver curated support
IT service teams, customer success managers, HR managers, call center agents can tailor the customer portal experience to customers in IT, banking, insurance, and more.
Service team leads can boost customer satisfaction
Manage customer expectations by providing them with effortless, real-time visibility on SLA performance, such as where their request is prioritized relative to others.
Solution Partners can better empower clients
Advanced Portal Reports closes JSM's self-service gaps, making it a more complete service management platform for migrating customers to adapt easily.
At the same time, high data visibility and effortless reporting empowers customers to drive measurable improvements to KPIs without guesswork.
Service teams love
Advanced Portal Reports
Almost perfect. I really like the idea. Easy to configure, flexible and easy to use for customers.
At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.
Really useful app, maybe the best one for Jira Service Management we have tried so far. Strongly recommend it.
Almost perfect. I really like the idea. Easy to configure, flexible and easy to use for customers.
At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.
Really useful app, maybe the best one for Jira Service Management we have tried so far. Strongly recommend it.
Ready to transform JSM into a
self-service reporting center?
Empower your customers to self-serve with Advanced Portal Reports
for Jira Service Management. Try it today.