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You want to find the right answers, fast.
Recently, our team completed a major upgrade of our flagship app, and we’re excited to share it with you! Advanced Portal Reports has now migrated to Forge, the framework Atlassian is using for modern Cloud apps. This isn’t just a technical update, it’s a strategic step that ensures the app is faster, more reliable, and ready for future improvements.
The direction Atlassian is taking is clear: the Connect framework is being phased out, and Forge is now the standard for building cloud apps. Support for Connect will end soon, and apps that remain on the old framework will no longer receive updates or critical fixes. This creates both a challenge and an opportunity for vendors. For us, it made continuing on Connect untenable if we wanted to deliver the best experience to our customers.
Migrating Advanced Portal Reports to Forge is a strategic choice for the long-term health of the app and for the teams who rely on it. The platform offers a modern, serverless approach to building apps, which brings tangible benefits: updates can be delivered faster and with minimal disruption, app performance becomes more stable, and integrations with Jira Service Management and other Atlassian tools are smoother.
Forge also lays the foundation for future improvements. Enhancements like better reporting, deeper integration with the Teamwork Graph, or other advanced features can be rolled out more quickly, without complex backend changes or downtime.
Security and compliance remain a top priority. Forge provides a framework that aligns more closely with Atlassian’s infrastructure, helping ensure that data is handled safely and according to best practices. For teams with strict compliance requirements, this alignment offers additional confidence in how their data is stored and processed.
In short, moving to Forge isn’t just an update. It’s a foundation for a faster, safer, and more capable Advanced Portal Reports, fully aligned with Atlassian’s future.
Most Forge apps benefit from the platform, but not all are the same. Some still rely on external services, which can affect data handling and compliance. That’s where the Runs on Atlassian badge makes a difference.
Apps with this badge run entirely on Atlassian-hosted infrastructure and meet extra requirements for security and data control. To earn it, an app must only use Atlassian’s compute and storage, store data in the same regions as Atlassian apps, and let customers manage or block data egress if needed. Atlassian checks all these points automatically, so the badge only appears when everything passes.
For teams that need tight control over their data, the Runs on Atlassian badge is a clear sign that the app keeps everything within Atlassian’s infrastructure. It means your reports, project settings, and personal views are handled in a secure, compliant environment, without relying on external services.
The migration to Forge happens automatically. When your app is updated, all reports, project configurations, and personal views are moved over, with no action needed on your side. The update is happening in stages, so you might notice some users still on the previous version. Don’t worry, everyone will be on the new Forge version shortly.
Once your app is migrated, it’s a good idea to check the Migration Report in the global configuration. This report shows whether everything was moved successfully and highlights any configurations that may need attention. Most of the time, everything is migrated automatically, but the report ensures nothing is missed. For step-by-step instructions, you can check our documentation.
With Forge and the Runs on Atlassian badge, Advanced Portal Reports now runs faster and more consistently, especially for teams located outside Europe and the US. Previously, performance depended on servers placed in those regions. Now that the app operates entirely on Atlassian infrastructure, response times are noticeably better worldwide.
You’ll also see a simpler, cleaner portal interface. The layout is easier to navigate, and reports load more smoothly, making everyday work feel more straightforward for both agents and portal users.
Another practical improvement is how issues are handled. If something goes wrong, log information can reach our team more easily without additional steps from your side. This helps us diagnose and fix problems faster, so you spend less time gathering data and more time getting back to work.
Overall, it’s the same app you know - just faster, clearer, and more reliable in the areas that matter most.
