Enhance the way your team works on a daily basis with a range of professional solutions
Transform JSM into a reporting portal where customers can simply self-serve on service request updates, reports, and exports
Help customers on the JSM portal quickly identify and act on tickets needing their attention with automated lists of requests
Show customers time spent on requests in the portal, with Tempo or ActivityTimeline integration for billable hours
Keep your customers informed with real-time notifications and dynamic portal announcements for Jira Service Management
Enable secure, enterprise-ready self-service reporting in JSM Help Center - powered by Forge and built for future growth
Nemetschek Bulgaria recognized our needs and tailored the processes as we have imagined them. Thanks to Jira Service Desk, a team consisting of 2 agents completes within SLA the requests of 2 000 people.
Veliana Kerelska,
Chief Expert in Cibank
www.cibank.bg
With the help of Nemetschek Bulgaria we were able to get into speed fast and use the most out of the Atlassian tools we purchased. It is a great benefit to have someone near you to support your transition to greatness!
Alexander Penev,
Team leader at Telenor
www.telenor.bg
A tough project like merging multiple JIRA instances hides serious risks. Yet thanks to Nemetschek Bulgaria and the synergy between its team and ours we completed it painlessly, with no loss of data and working time at Paysafe.
Radostina Kavrakova,
IT Product Support Manager at Paysafe
www.paysafe.com