Hard work truly pays off! We’re happy to share that our app, Advanced Portal Reports (APR) for Jira Service Management (JSM), has been awarded the Atlassian Marketplace Spotlight badge, a mark of distinction that highlights top-performing apps in the Atlassian ecosystem! The recognition is reserved for apps that excel in cloud availability, partner support, and customer ratings, and we couldn’t be prouder of this achievement.

What Makes Advanced Portal Reports Stand Out?

Advanced Portal Reports (APR) is designed to help Jira Service Management users work smarter, not harder, by providing the insights they need to improve efficiency and service quality. With APR, you can access detailed, customizable reports that reveal information hidden in the default JSM portal, giving you a clearer, more comprehensive view of service requests.

By allowing users to display additional fields that are otherwise hidden, APR ensures that no important detail is overlooked, helping teams make better, data-driven decisions. The easy-to-use filters and customizable columns mean you can tailor reports to your specific needs, saving time and ensuring that you only see what’s most relevant to you.

Visual tools like the Created vs. Resolved Chart help you quickly assess how well your team is keeping up with demand, while the SLA Met vs. Breached Chart offers at-a-glance insights into SLA performance, allowing teams to act quickly to maintain service quality.

Ultimately, APR boosts transparency, helping teams stay aligned and responsive to customer needs. It's not just about reports—it's about giving you the tools to improve service, optimize workflows, and deliver results with confidence.

The Advanced Portal Reports Journey

As an Atlassian Gold Solution Partner since 2012, we’ve been providing comprehensive support services to many of our clients. Over the years, some of our clients expressed a desire for more detailed reports on the services we provided, specifically looking for greater transparency and insight into our response and resolution times. In addition, our clients needed the information to be easily shareable with stakeholders outside of the JSM portal.

We're passionate about delivering the best possible support experience to our clients, and we know that this includes having the right tools and systems in place to help us track and communicate the value we provide.

This is how Advanced Portal Reports was born - we created a simple solution that allowed administrators to choose which fields they wanted to display on the portal, with the option to export this information.

Over the years we’ve added many new features, some of them by customer demand. This is why the recognition we’ve received wouldn’t have been possible without our customers. Their feedback and insights have played a vital role in shaping Advanced Portal Reports. We’re proud to have a growing community of users who trust APR to meet their reporting needs.

Ready to experience Advanced Portal Reports for yourself?

Visit our Marketplace listing and discover how APR can revolutionize the way your team manages service requests.

About Nemetschek Bulgaria

Nemetschek Bulgaria, a Gold Solution Partner since 2012 and Gold Marketplace Partner, is a leading software company in SEE with 25 years of experience. Our apps, like Advanced Portal Reports and Project Timeline, are trusted by thousands of companies. We are ISO 27001, ISO 9001, and ISO 45001 certified for quality, information security, and health and safety management.