Deep-dive guides and playbooks for mastering Atlassian solutions.
Jira Service Management
Advanced Edition introduces controlled in-line editing directly inside report views, allowing selected portal users to update specific Jira fields without leaving the Jira Service Management customer portal.
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For experienced Atlassian admins, Cloud migration is more than infrastructure. Discover the mindset shifts that make or break the move.
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This article is written for Atlassian admins, platform owners, CIOs, Heads of IT or PMO, and transformation leads who want their investment in Atlassian tools to translate into measurable business outcomes — not just system usage.
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In this guide, we'll explore why comprehensive resolution transparency is critical and how to close the gap for good.
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Giving customers visibility into billable time directly on the JSM portal has been difficult. The new billable hours integration between Activity Timeline and Worklog Report finally solves this problem, turning manual updates into real-time visibility.
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Self-service in ITSM isn't failing because of your chatbot or knowledge base. It's failing because portal users who don't have Jira licenses lose access to the rich operational data they need the moment they submit a ticket.
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Advanced Portal Reports bridges self-service gap by providing customizable reporting, advanced filtering, and comprehensive operational visibility directly through the JSM portal.
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A transparent time-tracking system does more than record hours. It makes the data clear, easy to access, and meaningful for everyone, including your Jira Service Management portal users.
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APR helps service desk teams operate more efficiently while giving portal users a smooth self-service experience. Agents no longer spend hours manually generating reports, and users have the data they need at their fingertips.
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Advanced Portal Reports (APR) for Jira Service Management (JSM), has been awarded the Atlassian Marketplace Spotlight badge, a mark of distinction that highlights top-performing apps in the Atlassian ecosystem!
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