Advanced Portal Reports for JSM

Transform JSM
into a self-service reporting center

Screenshots showing Advanced Portal Reports for Jira Service Management.

Give customers the resolution transparency they expect with effortless self-service reporting. Save time, reduce overhead, and boost visibility.

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JSM is missing the last mile of self-service

While Jira Service Management provides self-service knowledge bases and AI agents, customers still rely entirely on agents for SLA performance updates and reporting. This lack of resolution transparency affects both service teams and end users. Here's how.

Agents and customers lose precious time

Agents burn hours manually finding the right data and generating reports while customers are in the dark waiting fo a report they needed yesterday.

Licensing costs and agent overhead rise

The complete reliance on agents for status reporting places additional financial strain on teams navigating the challenges of rising costs.

The quality of service and reporting plateau

Reporting limitations hold service teams back from delivering higher quality support, while customers lack the data they need to improve their businesses.

Close the last mile of self-service with Advanced Portal Reports

With Advanced Portal Reports, JSM customers can instantly access key metrics, track SLA performance, and generate customizable, exportable reports with zero learning curve.

A powerful reporting portal for JSM customers

Admins can display hand-picked requests and data for customers to easily self-serve, whether it’s SLA performance monitoring, reporting, or exporting to PDF and Excel, directly in the Customer Portal at any time.

An intuitive self-service reporting portal with powerful search

Make request data visible at every glance

Anticipate customers’ needs by exposing additional custom fields in each request to keep customers informed. Every type of field is available: Time to resolution or first response, linked issues, assignees, URLs, updated and resolved date, and more.

Additional fields in request details view

Share data that matters without risk and confusion

In just a few clicks, admins can choose which projects can access the Advanced Requests Portal, control which specific fields to display in Jira service desk customer portal reports and portal requests, and enable exports for specific projects only.

Easy configuration and control

Never leave your JSM customers in the dark again

Discover how easy it is to create a powerful self-service reporting portal within the Jira Service Management Customer Portal.

Try It Free

A magnifying glass highlights a computer screen showing Advanced Portal Report Configuration with checked options and tags.

Resolution transparency makes work better for every team

JSM as a self-service reporting center boosts operational efficiency and unlocks new possibilities for Dev, IT Ops, and business teams in any industry.

JSM admins can streamline service processes

Empower JSM admins with real-time visibility into SLA performance and resolution metrics, enabling faster process optimization and reduced escalations.

End users can self-serve instantly and intuitively

Give end users direct access to resolution status, performance reports, and SLA transparency — no more waiting on agents for updates.

Teams in any industry can deliver curated support

Whether in healthcare, finance, or tech, equip service teams with tailored reporting that matches industry-specific workflows and compliance needs.

Service team leads can boost customer satisfaction

Give team leads the data they need to identify bottlenecks, celebrate wins, and continuously improve the customer experience.

Solution Partners can better empower clients

Provide Atlassian Solution Partners with a powerful self-service reporting tool to deliver more value and transparency to their clients.

Service teams love Advanced Portal Reports

Success stories from our partner network

"This is a very useful app and a great improvement to the out-of-the-box Portal. The app allowed us to give our customers more insights into their requests and create convenient filters for them. We really value the team of developers implementing one of our suggested feature."

Arlon Swaders

"The app is simple to configure and intuitive to use, and the ability for customers to download issue lists to a spreadsheet has been a real time-saver. It allows them to track and review their requests in bulk, which in turn frees up our agents to focus on resolving more complex or direct inquiries."

Belinda M

"Absolutely great Support here! They surely have a strong and efficient KB help to provide quickly several appropriate answers guiding to solve the issues. Very responsive, professional, efficient and polite. "

Hugues BOUCHARD

What is Jira Service Management self-service?

Get a full breakdown of the modern expectations of data visibility and its gaps, plus our best insights and proven how-tos on closing the missing last mile of self-service in our free ebook.