Why Migrations Might Fail (But Yours Shouldn’t)
For experienced Atlassian admins, Cloud migration is more than infrastructure. Discover the mindset shifts that make or break the move.
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Cloud Migration is Just the Beginning: How to Design a Successful Post-Migration Program
This guide is tailored for experienced Atlassian users - whether you're planning a migration or have already completed one - and are now looking to move beyond simply being “cloud deployed” toward becoming fully “cloud optimized.”
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Building a Successful Atlassian Adoption Strategy (That Actually Sticks)
This article is written for Atlassian admins, platform owners, CIOs, Heads of IT or PMO, and transformation leads who want their investment in Atlassian tools to translate into measurable business outcomes — not just system usage.
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The Complete Guide to Self-Service in IT Service Management
In this guide, we'll explore why comprehensive resolution transparency is critical and how to close the gap for good.
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Moving Forward with Forge: How Advanced Portal Reports Just Got Better
Now Forge-based: secure, scalable Jira portal reporting with direct access to request data, no extra Jira licenses needed.
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Making Billable Hours Visible on the Portal with Activity Timeline and Worklog Report
Giving customers visibility into billable time directly on the JSM portal has been difficult. The new billable hours integration between Activity Timeline and Worklog Report finally solves this problem, turning manual updates into real-time visibility.
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Self-Service in ITSM Is Broken (And Itʼs Not the Chatbotʼs Fault)
Self-service in ITSM isn't failing because of your chatbot or knowledge base. It's failing because portal users who don't have Jira licenses lose access to the rich operational data they need the moment they submit a ticket.
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Youʼve Built a Great Knowledge Base. Now What?
Advanced Portal Reports bridges self-service gap by providing customizable reporting, advanced filtering, and comprehensive operational visibility directly through the JSM portal.
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From Submission to Resolution: Empowering End Users with Real Time Insights in Jira
Advanced Portal Reports bridges the gap between basic JSM portal access and the rich operational data users need for true transparency.
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How to Make Time-Tracking Transparent for Portal Users?
A transparent time-tracking system does more than record hours. It makes the data clear, easy to access, and meaningful for everyone, including your Jira Service Management portal users.
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Enable Self-Service Reporting in Your Jira Service Management Portal
APR helps service desk teams operate more efficiently while giving portal users a smooth self-service experience. Agents no longer spend hours manually generating reports, and users have the data they need at their fingertips.
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Advanced Portal Reports Earns Atlassian Marketplace Spotlight Badge!
Advanced Portal Reports (APR) for Jira Service Management (JSM), has been awarded the Atlassian Marketplace Spotlight badge, a mark of distinction that highlights top-performing apps in the Atlassian ecosystem!
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