Deep-dive guides and playbooks for mastering Atlassian solutions.
Atlassian has announced changes to its cloud pricing model, introducing usage-based billing for capabilities such as automation, AI-powered features, and asset management.
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Recent Atlassian research has highlighted the importance of building AI systems that are governed as carefully as the business systems they interact with.
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Hoq to manage a successful shift from service request management toward intelligent service delivery.
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With the introduction of Rovo within the Teamwork Collection (TWC), Atlassian is shifting the focus from simple work management to intelligent knowledge discovery.
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Atlassian’s recent launch of Sandbox Configuration Deployment directly targets the pain point of manually rebuilding configurations. The real impact goes much deeper: it signals a fundamental shift in how organizations must treat their cloud environments.
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Advanced Edition introduces controlled in-line editing directly inside report views, allowing selected portal users to update specific Jira fields without leaving the Jira Service Management customer portal.
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Many enterprises turn to the Scaled Agile Framework (SAFe) to scale lean-agile principles and ensure every organizational tier remains synchronized.
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Georgi Gachev and George Stoyanov represented Nemetschek Bulgaria at the Atlassian Team '26 conference, diving deep into the future of teamwork, AI, and the evolving Atlassian ecosystem.
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For experienced Atlassian admins, Cloud migration is more than infrastructure. Discover the mindset shifts that make or break the move.
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This guide is tailored for experienced Atlassian users - whether you're planning a migration or have already completed one - and are now looking to move beyond simply being “cloud deployed” toward becoming fully “cloud optimized.”
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This article is written for Atlassian admins, platform owners, CIOs, Heads of IT or PMO, and transformation leads who want their investment in Atlassian tools to translate into measurable business outcomes — not just system usage.
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In this guide, we'll explore why comprehensive resolution transparency is critical and how to close the gap for good.
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Now Forge-based: secure, scalable Jira portal reporting with direct access to request data, no extra Jira licenses needed.
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Giving customers visibility into billable time directly on the JSM portal has been difficult. The new billable hours integration between Activity Timeline and Worklog Report finally solves this problem, turning manual updates into real-time visibility.
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Self-service in ITSM isn't failing because of your chatbot or knowledge base. It's failing because portal users who don't have Jira licenses lose access to the rich operational data they need the moment they submit a ticket.
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Advanced Portal Reports bridges self-service gap by providing customizable reporting, advanced filtering, and comprehensive operational visibility directly through the JSM portal.
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Advanced Portal Reports bridges the gap between basic JSM portal access and the rich operational data users need for true transparency.
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A transparent time-tracking system does more than record hours. It makes the data clear, easy to access, and meaningful for everyone, including your Jira Service Management portal users.
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APR helps service desk teams operate more efficiently while giving portal users a smooth self-service experience. Agents no longer spend hours manually generating reports, and users have the data they need at their fingertips.
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Advanced Portal Reports (APR) for Jira Service Management (JSM), has been awarded the Atlassian Marketplace Spotlight badge, a mark of distinction that highlights top-performing apps in the Atlassian ecosystem!
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