The Complete Guide to Self-Service in IT Service Management
In this guide, we'll explore why comprehensive resolution transparency is critical and how to close the gap for good.
Read more →Our Learning Hub
Deep-dive guides and playbooks for mastering Atlassian solutions.
Advanced Portal Reports
Moving Forward with Forge: How Advanced Portal Reports Just Got Better
Now Forge-based: secure, scalable Jira portal reporting with direct access to request data, no extra Jira licenses needed.
Read more →
Self-Service in ITSM Is Broken (And Itʼs Not the Chatbotʼs Fault)
Self-service in ITSM isn't failing because of your chatbot or knowledge base. It's failing because portal users who don't have Jira licenses lose access to the rich operational data they need the moment they submit a ticket.
Read more →
Youʼve Built a Great Knowledge Base. Now What?
Advanced Portal Reports bridges self-service gap by providing customizable reporting, advanced filtering, and comprehensive operational visibility directly through the JSM portal.
Read more →
From Submission to Resolution: Empowering End Users with Real Time Insights in Jira
Advanced Portal Reports bridges the gap between basic JSM portal access and the rich operational data users need for true transparency.
Read more →
Enable Self-Service Reporting in Your Jira Service Management Portal
APR helps service desk teams operate more efficiently while giving portal users a smooth self-service experience. Agents no longer spend hours manually generating reports, and users have the data they need at their fingertips.
Read more →
Advanced Portal Reports Earns Atlassian Marketplace Spotlight Badge!
Advanced Portal Reports (APR) for Jira Service Management (JSM), has been awarded the Atlassian Marketplace Spotlight badge, a mark of distinction that highlights top-performing apps in the Atlassian ecosystem!
Read more →