Advanced Portal Reports
for Jira Service Management

Advanced Portal Reports for Jira Service Management

Dramatically increase transparency for your customers with Nemetschek Bulgaria's new app, helping you to get the most out of Atlassian's Jira Service Management.

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What Do Customers Get with
Jira Service Management

Atlassian's Jira Service Management is a product allowing customers to report problems to IT staff on an ongoing basis. The staff, accordingly, proceeds with solving these problems or escalating them to the next IT support line. Thus, Jira Service Management's main goal is to optimize and regulate the user-service contact.

Customers get access to a very simple and intuitive customer portal, but even more important - to real-time reporting that gives them an overview of the support team work and SLAs. They get to see the number of requests assigned to Jira Service Management agents, the number of requests created and resolved over time, and the length of time taken to resolve requests of type or priority.

What More Do You Get with
Advanced Portal Reports

Real-time reporting provided by Jira Service Management is helpful but all-in-all, limited. And since Jira Service Management is each companys prime connection with its customers it is recommended that this connection is further strengthened and developed. This is where Advanced Portal Reports for Jira Service Management comes in. The new app fulfills the ever so important task of dramatically increasing transparency for customers by

Key Functionalities

Easy Access

When implemented, Advanced Portal Reports for Jira Service Management becomes available directly in the Jira Service Management Customer Portal, improving the customer-agent communication.


Agents can also allow or prohibit customers to view requests created by other customers.

Additional Information

Agents can customize the use of the app to provide the customers with additional information. This happens by:

Customized Search Results

Customers can choose exactly what to see in their Advanced Reports by selecting one or all fields, as allowed by the Jira Service Management agents or managers. This makes their request searches more advanced than ever before, with results presented in a filtered and easily understandable fashion.

Customized Request Search

On their behalf, customers can customize their request search by selecting Reference, Status, Reporter, Resolved, Due Date, Description and Approvers in the Advanced Report.

SLA Data

In the Portal Request View Page customers can view the SLA details allowed by the Jira Service Management agents. Details like Time to Resolution and Time To First Response are visualized as a separate section displaying the hours and minutes required.

Further Details


Advanced Portal Reports for Jira Service Management is available for Jira Cloud and Jira Server.
Nemetschek Bulgaria provides continuous support for this app.

User Comments

At last an app that customizes the customer portal for Jira Cloud. Clients are very satisfied with it.

Ilaria Faedo on Atlassian Marketplace

Really useful add-on, maybe the best one for Jira Service Management extracts we have tried so far. Strongly recommend it - very easy to configure and use. Extracts also custom fields. Last but not least, the support from the vendor is really great.

Valentina Dinova

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